Is your investigation team diverse, but lacking a standardised approach to planning and conducting investigative interviews?
Are members of your team using interviewing methods that don’t actually align with your agency’s Code of Ethics?
As a Team Leader, are you spotting evidential gaps in interview transcripts and witness statements?
Is your team using interview plans which lack strategic and tactical purpose?
Are your investigators interviewing using outdated and ad-hoc strategies which are not evidence-based?
IMS works to influence investigative interviewing performance at an organisational level by professionalising the investigative interviewing performance of staff through technologically advanced online and face-to-face investigative interviewing training.
Undertake training tailored to YOUR agency’s investigative context.
Increase training impacts using technologically advanced eLearning content.
Achieved cost-effective training outcomes in shorter timescales with our asynchronous video-based eLearning content.
Allow your staff to develop a consistent and methodical approach to planning and conducting investigations and investigative interviews.
Enable your staff to conduct effective investigative interviews in which accurate and reliable information, intelligence and evidence can be obtained using research-proven methodologies.
Reduce interview durations by adopting clear objective-focused planning methodologies.
Increase the ability of your investigators to expose deception where it should occur in interviews with investigation subjects.
Professional Investigators Investigative Interviewing Course
An asynchronous video-based online investigative interviewing training course (total duration 5.5 hrs), undertaken at the delegate’s own pace.
The IMS Webinar Series
A series of follow-up live-streamed group workshops (up to 2.5 hrs per workshop) comprising one or more of the following subjects:
- Remote Interviewing.
- Trauma-Informed Approach to Interviewing.
- Sexual Harassment and Misconduct Interviews.
- Vulnerability-focused Interviews.
- Interpreter Mediated Interviews.
- Investigative Mindset & Decision Making.
- Free Recall (cognitive) Interviewing Model.
- Conversation Management - Subject Interview Strategies.
- Strategic Management of Interviews in Complex Investigations.
Real-Time Interview Role-Play Exercises
A series of 1-on-1 experiential online interview role plays, in which each delegate is invited to undertake a witness and respondent interview module requiring them to:
- Select an interview scenario of their choosing.
- Plan and arrange the investigative interview using a fully automated online booking function.
- Conduct the interview at a time and date convenient to them.
- Receive an audio/video recording of their online interview, together with written development feedback for their personal review.
The IMS Professional Investigators Investigative Interviewing Program of Study has been recognised by Charles Sturt University (CSU) as eight (8) points of academic elective subject credit into the Master of Investigations program offered by the Australian Graduate School of Policing and Security.
The IMS program of study incorporates the IMS Professional Investigators Investigative Interviewing Course and is delivered across a 12-week period, and comprises the asynchronous online component, workbook completion, webinar series, online practical assessments, and a post-program reading and theory assignment.
Agency leads interested in making this academic pathway available to their staff are encouraged to reach out for syllabus and pricing details.
Enhance the professionalism of its investigative staff.
Build confidence at an individual and team level.
Enable your staff to investigate and interview comprehensively using an investigative mindset to exploit opportunities to secure information, intelligence and evidence.
Enable your staff to adopt an objective-based approach to investigation meetings and interviews.
Increase the operational effectiveness of your investigation unit.
The training looks comprehensive. How do the hybrid programmes work?
At IMS, we’ve worked out that agencies do not have the capacity to put delegates in the classroom for 5-day periods. Your operational context says that’s not an option, nor is it cost-effective in this day and age. Typically, a hybrid program will involve students completing a 5 ½ hour online study course up to 2-weeks prior to either a shortened 2 or 3-day training program. In breaking up the theory front-loading from the practical exercises featuring tailored role-play scenarios, feedback consistently shows that delegates learn and retain more and develop greater confidence in applying the newly acquired investigative interviewing skills. A final phase can be delivered featuring online role-play exercises in which your staff are able to complete tailored interview exercises based upon your own investigative context, receiving follow-up feedback to ensure opportunities to develop professional practice are maximised.
Our agency is responding to an increase in sexual harassment and related conduct matters. Can IMS tailor its Phase 2 webinar deliveries to focus on this particular business challenge?
Absolutely. IMS has experience tailoring online investigations and investigative interviewing training for global clients facing many different business challenges. Whether it’s the National Anti-Corruption Bureau of Ukraine, the World Bank, Washington D.C., or the Food and Agriculture Organisation of the United Nations, Rome, IMS can deliver a tailored training programme shaped to address the exact investigative challenges your team is facing.
We have a diverse range of staff drawn from a variety of investigative and legal backgrounds. How can we get all our staff on the same page?
The secret behind the success of IMS as the leading provider of investigation and investigative interviewing training is our ability to engage with ALL types of learners, regardless of their experience and backgrounds. We’re told time and time again that the true value of our training programmes is that investigation unit members can quickly be taught a consistent approach to investigative interviews, without suppressing their own individual flair as investigators. The feedback is that consistency of approach is probably the biggest outcome that our clients rave about!
Your role-play exercises are held online. Can this type of training really be effective?
Absolutely! IMS is a technology company at heart and we had become the industry leaders in online investigation and investigative interviewing training long before the pandemic struck. Your interviewers are now conducting witness and investigation interviews online by default, so why put them through face to face role plays? The online training is seamless, with each interview booked by the investigator when they’re ready to conduct the interview and at a time that suits them and their timezone. Automation technology sends a calendar invite with a Zoom (or other) meeting invite straight to their smart phone calendar. Online really is the new workplace!
I'm interested in making the University accredited IMS Program of Study available to my team. How does this program work?
The IMS Program of Study has been accredited towards eight (8) points of academic elective subject credit in the Charles Sturt University’s Master of Investigations program. Agencies booking the 3-phased program comprising the Professional Investigators Investigative Interviewing Course, the webinar series and the Real-time Interview Role-Play exercises, may nominate delegates to undertake the wider Program of Study. Nominated delegates will be awarded the relevant Credit on the basis that they are assessed as ‘Competent’ when completing their online practical interview assessments (Phase 3), and complete a coursebook, a post-program reading, and submit a two-part written assignment assessed at a post graduate standard.